Shipping policy
Night Jaguars – Shipping Policy (UK)
Last updated: 5 May 2026
At Night Jaguars Arts and Crafts, all items are handmade with care. This means processing and delivery times may vary slightly.
- Orders are usually processed within 1–5 working days
- Custom or personalised items may take longer
You will receive a confirmation email once your order has been dispatched.
We use trusted UK delivery services such as:
- Royal Mail
- Courier services (where applicable)
Shipping options and prices will be shown at checkout.
Estimated delivery times after dispatch:
- Standard Delivery: 2–5 working days
- Tracked Delivery: 1–3 working days
 These are estimates and may vary depending on the courier.
- We may offer international shipping depending on location
- Delivery times vary by country
Customers are responsible for:
- Customs fees
- Import taxes
- Local charges
We are not responsible for delays caused by:
- Postal services or couriers
- Customs processing
- Weather or unforeseen circumstances
However, we will always do our best to help resolve issues.
If your order has not arrived:
- Please contact us within 14 days of expected delivery
- We may ask you to wait a short period while we investigate with the courier
We will work with you to resolve the issue.
Please ensure your address is correct at checkout.
- We are not responsible for orders sent to incorrect addresses provided by the customer
- If an order is returned to us, you may need to pay for re-delivery
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and item
We will arrange a replacement or refund where appropriate.
If you have any questions about shipping, please contact us: